SteraMist® iHP® Support Services
SteraMist offers a comprehensive suite of multiple flexible support services designed to help you proactively manage your SteraMist disinfection protocols and experience. TOMI provides organizations with resources for new user onboarding, optimized protocol implementation, and disinfection process validation with all SteraMist systems backed by a one-year manufacturer’s warranty.
SteraMist® Training Packages
Various training options for SteraMist systems are available to accommodate your specific budget and needs.
- Comprehensive Remote Training & Support | Navigate & Operate Mobile SteraMist Systems
Unlimited remote training, practical guidance, and ongoing technical support to ensure lasting operational efficiency for your SteraMist system. - Customer Re-Engagement & Re-Training | Extended Training & Support for Returning Users
Provides existing, inactive SteraMist customers with valuable insights and best practices while extending ongoing technical support. Prevention maintenance is offered upon request. - Onsite Training & Support Package | In-person Guidance & Tailored Protocol Development
A one-time, onsite training package dedicated to optimizing your SteraMist® system’s use and operation. In addition to unlimited remote training, a certified SteraMist specialist will help develop customized protocols tailored to your specific needs, ensuring proper implementation and adherence to best practices and regulations.
SteraMist Pro Certified
In addition to our available training packages, the SteraMist Pro Certified program offers a wealth of multimedia resources, providing on-demand online training and offering continued education across various industries to deepen your cleaning expertise with SteraMist iHP disinfection within each sector.
SteraMist® Qualification Packages
Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ)
SteraMist provides comprehensive qualification packages, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) to meet regulatory standards such as GMP, ISO, and GAMP5. These packages serve as methods to demonstrate a high degree of quality assurance, ensuring that the installed or mobile SteraMist system consistently meets quality requirements. These services are available for any purchased SteraMist fogging system, including the Environment System, SteraMist Standalone, NV+, Custom Engineered System (CES), and SteraMist Integrated System.
With these packages, you have the choice of having a SteraMist specialist execute the qualification process, or you can opt for comprehensive qualification documentation that will guide you step-by-step to ensure the system is correctly installed, functioning, and operating under real-world conditions.
SteraMist offers a complete, comprehensive qualification package, the Validation Package, which includes full onsite executions of Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), IQ/OQ/PQ. The SteraMist specialist will optimize the cycle run under real-world conditions to confirm repeatable sterile cycles using validation methods such as chemical indicators and biological indicators, Geobacillus stearothermophilus with media broth.
Chemical Indicators
Part of any comprehensive quality control program and often used in tandem with biological indicators, chemical indicators validate and verify whether a decontamination service delivered the needed dosage to every treated space. Chemical indicators are treated paper strips used to measure the homogenous distribution of your iHP decontamination service. As the strips are exposed to BIT Solution, the color changes and is measured against a color chart packaged within every waterproof plastic vial.
Biological Indicators
iHP technology efficacy is verified by universally-accepted biological indicators – Tyvek or stainless steel ribbons containing traces of Geobacillus stearothermophilus and Bacillus atrophaeus. These gold-standard microorganisms are among the most resistant to antimicrobial treatments, and SteraMist delivers incredibly fast validation.
Factory Acceptance Testing (FAT) & Site Acceptance Testing (SAT)
For customers purchasing either Custom Engineered Systems (CES) or SteraMist Integrated Systems (SIS), TOMI offers Facility and Site Acceptance Testing to ensure your SteraMist system integrates within your operations and meets the regulatory standards that matter to you, including GMP, ISO, and GAMP5.
Contact a SteraMist representative to learn more about our extensive support options.
Factory Acceptance Testing
For customers purchasing either Custom Engineered Systems (CES) or SteraMist Integrated Systems (SIS). Certified SteraMist engineers provide rigorous Factory Acceptance Testing within TOMI’s manufacturing facility to guarantee your product meets your precise design and operational specifications via performance, function, and standard adherence verification.
The initial SteraMist FAT package verifies that:
• Your Custom SteraMist System(s) are Designed as Specified
• System Functionality Meets or Exceeds Your Specified Requirements
• Exhaustive Regulatory Compliance is Met
Site Acceptance Testing
Once you purchase of a custom SteraMist system and installation is completed, certified SteraMist technicians will perform comprehensive Site Acceptance Testing onsite at the customer’s facility to confirm seamless system integration, both in your facility and established process. Detailed documentation, test reports, and spare parts will be provided as the system is certified and compliant for operational use.
The SteraMist SAT package ensures that your system meets the following:
• Full Compliance After Final Delivery & Installation
• Verified Comprehensive System Functionality
• Operational Requirements in Site-Specific & Real-World Conditions
SteraMist® Products & Services Catalog
Discover everything SteraMist has to offer beyond services, including iHP systems, accessories, consumables, and more.
Contact Us Today
